Terms of service

Last updated October 2026. The short, plain version of how working with Dashie works.

The service

Dashie builds websites and runs a system for venues and events: members, points, tickets and the door, rewards, reports and forecasts. We either host it for you or connect it to a system on your own server. What exactly you get is in the offer you accept.

Prices and payment

A setup price, then a monthly price that includes hosting (if we host), updates, backups and support. Prices exclude VAT. We invoice monthly in advance; payment is due within 7 days of the invoice.

If a payment is late

We remind you first. If a payment is more than 7 days overdue, we may pause your admin area until it is paid. Your public website and your data are never deleted because of a late payment, and the service comes back as soon as the payment arrives.

Term and leaving

Monthly, with 30 days’ notice from either side, by email. When you leave, we give you a full copy of your data (your database, as a standard file) and then delete your dashboard and its database within 30 days.

Your data

Your members’, guests’ and ticket buyers’ data belong to you. You are responsible for having a lawful reason to collect it and for answering your members; we help. When we host it, we act as your processor under a data processing agreement. Night totals are shared with Dashie Central only as described in our privacy policy, and you can switch that off.

Forecasts and reports

Forecasts, benchmarks and price suggestions are estimates learned from past nights. They come with honest ranges, but they are not promises. Decisions about your events remain yours.

Availability and support

We aim to keep everything running around the clock and to answer quickly, in person in Athens or by email. Planned maintenance happens outside your opening hours where possible. If Dashie Central is unreachable, your dashboard and your door keep working.

Your responsibilities

Use the system lawfully, keep your logins private, give staff only the access they need, and tell us at once if you think an account has been misused.

Liability

We fix what is our fault, quickly and at our cost. Beyond that, our total liability in any 12 months is limited to the fees you paid us in those 12 months, except where the law does not allow a limit (for example in cases of intent or gross negligence).

Changes

If we change these terms, we tell you by email at least 30 days before. If you don’t agree, you can leave without notice before the change applies.

Law

Greek law applies; the courts of Athens decide disputes. Questions: support@dashie.eu.

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